Chatavise Survey Suite
Go Deeper Than Reviews and
Gather Real Customer Insight
Chatavise Survey Suite helps growing field service businesses gather honest, actionable customer feedback through automated, job-aware SMS surveys, without adding office work or chasing responses.
Real Insight Starts with the Right Feedback
Here are 6 practical tools built for growing field service businesses that want better visibility into customer experience without overwhelming their office team.
Job & Contact Aware Survey Responses
Every survey response is automatically tied to the correct customer, job, location, and service history. No guessing who responded or what experience they’re referring to.
Team Attribution Built In
Survey feedback is attributed to the technician, crew, or team member involved. This makes it easy to recognize great performance and identify coaching opportunities.
Automated Follow-Ups Based on Responses
Trigger the right follow-up automatically. Thank happy customers, request clarification from neutral responses, or alert managers when feedback signals an issue.
Flexible Survey Builder
Create short, effective surveys using star ratings, multiple choice, free text, and conditional logic. Designed to be powerful without being complex.
Actionable Analytics and Trends
Track satisfaction trends over time by location, service type, or technician. Spot patterns early and understand what is driving churn, complaints, or repeat business.
SMS-First Survey Delivery
Surveys are delivered through SMS, not email. Customers respond quickly in the same channel they already use for scheduling and updates, driving higher response rates.
Job & Contact Aware Survey Responses
Every survey response is automatically tied to the correct customer, job, location, and service history. No guessing who responded or what experience they’re referring to.
Team Attribution Built In
Survey feedback is attributed to the technician, crew, or team member involved. This makes it easy to recognize great performance and identify coaching opportunities.
Automated Follow-Ups Based on Responses
Trigger the right follow-up automatically. Thank happy customers, request clarification from neutral responses, or alert managers when feedback signals an issue.
Flexible Survey Builder
Create short, effective surveys using star ratings, multiple choice, free text, and conditional logic. Designed to be powerful without being complex.
Actionable Analytics and Trends
Track satisfaction trends over time by location, service type, or technician. Spot patterns early and understand what is driving churn, complaints, or repeat business.
SMS-First Survey Delivery
Surveys are delivered through SMS, not email. Customers respond quickly in the same channel they already use for scheduling and updates, driving higher response rates.
Chatavise Survey Suite is designed for growing field service businesses already managing high job volume. It’s best suited for U.S.-based teams handling 10+ jobs per day and communicating with customers through SMS.
Built For The Way Field Service Businesses Operate
Chatavise Survey Suite is designed for growing field service businesses already managing high job volume. It’s best suited for U.S.-based teams handling 10+ jobs per day and communicating with customers through SMS.
Built For The Way Field Service Businesses Operate
Integrate With The Systems You Already Run Your Business On
Integrate With The Systems You Already Run Your
Business On
If your team runs on Jobber, Housecall Pro, JobNimbus, HubSpot and others, Chatavise integrates directly so surveys stay job-aware and fully automated.
You keep the systems you trust. Chatavise connects the feedback.
If your team runs on Jobber, Housecall Pro, JobNimbus, HubSpot, Chatavise integrates directly so surveys stay job-aware and fully automated.
You keep the systems you trust. Chatavise connects the feedback.
Built For Scale, Not One-Off Surveys
Chatavise Survey Suite is not designed for:
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Low-volume businesses
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One-time surveys
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Disconnected survey tools
It is built for teams that need continuous feedback loops to protect customer experience as they grow.
Help Center
Frequently Asked Questions
for Survey Suite
SMS-based customer feedback is a survey delivered through text message immediately after a job or service is completed.
It outperforms email because:
Text messages are opened at much higher rates than emails
Customers are already communicating with you via SMS for scheduling and updates
Responses take seconds instead of minutes
There is no login, link-hunting, or inbox clutter
Field service customers respond fastest in the same channel they already use to coordinate service. SMS removes friction and increases participation, especially for busy homeowners.
The best time to send a survey is shortly after service is completed, while the experience is still fresh.
For most field service businesses, that means:
Within 30 minutes to 2 hours after job completion
Or the same day, depending on the service type
For recurring services, surveys can also be triggered:
After a specific milestone
After the first visit
Or periodically to monitor account health
The key is sending feedback requests while the experience is recent, but not interrupting the customer during service.
Shorter is typically better.
However, if you need more in-depth feedback letting customers know an estimated completion time and showing appreciation for their time can go along way to getting higher completion rates.
Yes, when implemented correctly.
Surveys create a private feedback loop with customers that helps decision makers implement better changes by identifying patterns that create more loyal customers and reduce churn.
Yes.
Every survey response is automatically linked to:
The correct job
The customer
The location
The technician or crew involved
This allows you to:
Recognize top performers
Identify coaching opportunities
Spot recurring issues tied to specific teams
Determine which service offering to sunset or lean more into.
Feedback becomes operationally useful instead of sitting in a spreadsheet.
Survey Suite and Review Suite are designed to work together.
Survey Suite:
Captures private, actionable customer feedback
Identifies systematic customer patterns in real-time
Triggers follow-ups based on responses
Review Suite:
Routes customers to public review platforms (ie: Google, Facebook)
Manages and responds to reviews
Protects and grows your online reputation
Together, they create a complete feedback and reputation system:
Gather insight privately
Resolve issues early
Promote positive experiences publicly
This ensures you’re not just asking for reviews, but managing customer experience intentionally.
Have A Custom Or Proprietary System?
Chatavise has experience integrating with large, multi-location and franchise service businesses.
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Start Capturing Real Customer Feedback Automatically
Chatavise Survey Suite helps field service businesses uncover issues early, improve service quality, and protect their reputation through automated, SMS-based surveys.
