Turn Completed Jobs Into 5-Star Reviews Automatically.

An online reputation management (ORM) software helps businesses monitor, manage, and improve their brand image across review sites, social media and search engines.

With Chatavise Review Suite, reputation management becomes intelligent and effortless.

Our AI-powered automation continuously tracks the customer journey, captures feedback, solicits reviews, and showcases mentions wherever you need reviews the most.

Chatavise’s ability to attribute reviews to employees and teams is especially valuable for home service companies with 20+ field technicians as it raises the minimum baseline of service while acknowledging and rewarding your best employees for their efforts to increase the reputation of your brand.

Your online reputation is often the first impression customers have of your brand and it shapes whether they trust, engage, or buy from you. Depending on where you look 93-98% of customers research your reviews before making a purchasing decision that has anything to do with their home.

Chatavise Review Suite enables you to:

• Generate & manage reviews from review sites that matter the most to you.
• Manage customer communication from one easy to use inbox.
• Leverage easy-to-customize workflows to make responding to large amounts of reviews a breeze to manage.
• Utilize Generative AI to create the best responses.
• Showcase reviews on your website, social media, paid ads and search
• Access top of house analytics as well as the ability to drill down to specific locations and even down to specific employees.
• Keep a pulse on how your most important competitors are performing

Chatavise offers plans, suites and optional add-ons that fit your business like a glove. Use our pricing calculator for the most transparent pricing on the market designed to help you achieve your objectives using our software. We believe software should fit you, not you spend hours trying to fit software.

First you choose a plan (Core, Flow, or Scale). Plans are based on the amount of automation and volume of texts you require. You can upgrade and downgrade as you see fit.

Second, you choose a suite. Marketing Suite is included in all plans. Review Suite which is why you are here. Survey Suite and Team Suite if needed.

Third, step is optional. Here you can add multiple locations (businesses in common) to your shopping cart, purchase credit bundles for a deep discount on text credits (available to Scale Plan customers only), and/or add multiple phone lines to your account.

Chatavise gives you complete, real-time visibility into your online reputation performance across every location, channel, and customer touchpoint.

Track reviews, ratings, and sentiment trends by location, platform, or timeframe all from one intelligent dashboard. See response times, engagement rates, and review volume at both team and individual levels to measure performance and consistency.

Yes, you are allowed to ask for reviews and you should. Customers talk about their personal experiences with businesses with everyone including family, friends, colleagues and even people they just met, all of the time. The conversations happen in real life, on social media and on online forums. Soliciting reviews with a platform like Chatavise helps you organize customer feedback to collect the data necessary for your brand to build a strong online reputation. It also uncovers insights that can help you improve your products and services.

There is no denying that making it easy for customers to leave you a review balances out the fact that upset customers are more motivated to publicly shame you more so than the happy customers are likely to praise you. So make it easy for the happy majority to publicly praise you.

Yelp is the most popular exception out of all the review sites. They clearly state that they don’t want you to ask for feedback from your customers and you risk getting your Yelp profile completely removed if they detect you doing so. Thankfully there are many other review sites including Google who see all reviews solicited or unsolicited as meaningful feedback for your business.

At Chatavise, we believe in following the rules to best protect our customers so soliciting reviews for Yelp should be avoided. However we do pull in reviews you have in Yelp into your Chatavise dashboard for your convenience.

article: https://biz.yelp.com/support-center/Reviews/Best_Practices/Don-t-Ask-for-Reviews/en-US

You are in charge of your business and we are in charge of simply providing education on the current rules governing the products and services we offer. With that said, we highly recommend that you send review invites to every customer so that your online reputation truly reflects your brand’s customer experience. Customers don’t expect 1,000s of reviews to be perfect, in-fact that would make them suspicious and suspect foul play and cherry picking. Being a genuinely good business that cares about there customers is what matters and is the foundation to building an online reputation that customers can trust.

Furthermore, excluding unhappy customers especially using automation software can amount to review gating which may lead to penalties, fines and other legal and financial consequences from various review sites as well as governing bodies including the Federal Trade Commission (FTC).

article: https://www.ftc.gov/business-guidance/resources/featuring-online-customer-reviews-guide-platforms

We strongly advise against offering incentives in exchange for reviews. While it might seem like an easy way to earn more positive feedback, it can hurt your brand’s credibility in the long run. Customers today can quickly recognize when reviews are influenced, which can lead to loss of trust.

Additionally, review site such as Google prohibit incentive-based reviews (a practice known as review gating). Violating this policy can result in your business profile being suspended or removed, causing lasting damage to your reputation.

While you want to remain cautious about employees directly asking customers for positive reviews, you can use incentives to encourage them to deliver a great customer experience. When done right this benefits all 3 parties: your customers (which is the whole reason why you are in business), your employees (who are in direct contact with your customers) and ultimately the company’s stakeholders (managers, executives and owners).

Chatavise Team Suite makes this super easy to rollout. See the FAQ question number 11 to learn more.

Chatavise Team Suite works very well with the Review Suite encouraging your team to deliver best in class experiences the right way.

With its leaderboard and rewards dashboard, you can recognize employees who consistently deliver exceptional service, resolve issues quickly, and generate genuine customer satisfaction, not just five-star reviews. The Team Suite also encourages employees who have an opportunity to improve upon their customer service skills as they begin to be identified for their lack of performance relative to your best performers.

This approach keeps your reputation authentic, compliant, and customer-driven, while still celebrating the people behind your success.

Yes, just keep in mind that you don’t want to be too pushy when asking for a review. Chatavise is delivering the review invite through SMS (as the primary method) so you’ll know if the text was delivered.

However, it’s entirely possible that 1 of 2 things happened:

1. the customer saw the text and never clicked on the link because they were in the middle of something (which is why it’s super important to send out the review invite as soon as the job is complete)

2. the customer saw the text AND clicked on the link yet still choose not to leave a review. Knowing this you can decided as a company do you want to send a more light heart text to encourage the review.

With Chatavise you can easily build workflows to help automate the friendly encouraging reminder.

While there may be a few exceptions, the general rule of thumb is to send the review invite as soon as the job is completed while the experience is still fresh in the customer’s mind and before they move on with their day. Doing so increased our average customer review completion rates by 20%.

We do have some customers who are satisfied with their review invite completion rate even when the first text they send is the review invite. However, most of our customers integrate Chatavise with their field service system to send job confirmations, on-the-way messages, and then the review invite. Our data shows that making the review invite the second, third, or even fourth message helps increase customer engagement and reduce opt-out rates because customers appreciate being kept informed and value consistent communication.

The difference is one business is creating a customer experience through text that allows that customer to kick off a great experience within the company. Those who have the best experience are more likely to then click the link to leave a review and increasing subscriber retention. The perceived value of the communication in that channel medium.

You should aim to respond to every review, positive or negative, within 24 hours. Quick responses show customers that you care about their feedback and help prevent small issues from escalating on public channels. Chatavise Review Suite makes this effortless by using AI-powered automation to craft personalized responses, apply smart response rules, and ensure no review goes unanswered.

For example if a customer leaves a simple 4 or 5 star review with no additional commentary Chatavise will simply pull an approved response for reviews that meet that criteria. If a customer leaves a negative review Chatavise will respond accordingly and notify managers immediately.

The above is only for Google and Facebook reviews.

Sounding Board is a smart tool that lets you capture customer sentiment privately before it becomes a public review. With it you can ask a simple question (e.g., “How did we do?”) right after the job is complete. The sounding board tool captures feedback in a low-pressure, low stakes way. Then Chatavise will automatically route positive responses to the public review site and route negative responses to a feedback section while simultaneously notifying managers and customer service reps that a negative review is incoming. Chatavise will also send a text to the customer letting them know that a manager has been notified and that they will reach out to see if they can rectify the negative experience.

Keep in mind review gating is not permitted so the customer will be able to post the negative feedback publicly however, being fast and proactive stops nearly 90% of would be bad reviews and that’s according to more than 240+ businesses & franchises that use the sounding board feature.

Additionally if you are working on repairing your brand you can simply have the sounding board be the last step so that you capture much needed feedback internally only. Remember if you make it easy for happy customers to leave you reviews you must also make it easy for unhappy customers to leave you a review. Negative feedback is seen as an opportunity to turn an unhappy customer into a happy customer retained for life through show casing your team’s attention to their needs.

In short: Sounding Board gives you a private “feedback check” moment that helps you manage issues proactively and build a stronger culture focused on the customer experience.

Receiving an occasional negative review is completely normal, as it’s impossible to satisfy every customer. The best approach is to respond quickly with a personalized, empathetic message that shows you value their feedback. If the issue can be resolved, Chatavise Review Suite allows you to convert the review into a service ticket and track it to completion. Once the concern is addressed, you can follow up with the customer, ask for a second chance, and invite them to update their review to reflect their improved experience.

You can report slanderous or fake reviews directly to the review sites, such as Google or Facebook. After verifying your report, these platforms may remove reviews that are found to be false or misleading. No one other than the review sites themselves can remove reviews so be aware of scams claiming to 100% remove bad reviews for you.

Please, don’t buy fake reviews as you are taking a huge risk to your reputation while risking getting your profile on the review site deleted and removed entirely.

Yes, you should absolutely promote your reviews. Online reviews are the foundation of today’s customer experience. Featuring them wherever potential customers look builds trust, strengthens your brand visibility, and helps you win more business. They serve as authentic proof of your quality and service, showing the world what your customers say about you, which is far more powerful than anything you could say about yourself.

Check out our review website widget to learn how you can promote reviews on your website.

We recommend displaying all your latest reviews on your website, regardless of their rating. This helps your brand appear authentic and ensures compliance with review gating policies of various review sites. Our review widgets already do this for you to keep you compliant.