Chatavise On-The-Way Tracking
Your Customer Shouldn't Have to Wonder When You're Arriving. Now They Never Will.
Chatavise On-The-Way Tracking automatically sends your customer a real-time tracking link, estimated arrival time, and technician photo the moment your crew is on the way, from the same number they have been communicating with all along.
KEEP THE DAY ON TRACK
The Problem It Solves: The 4 to 6 Hour Window
For decades the home service industry has operated on a frustrating standard. On a day with 8 or 10 jobs, one 20-minute wait can create a chain reaction that affects every customer for the rest of the day.
Chatavise On-The-Way Tracking eliminates both the customer frustration and the scheduling delays caused by broad arrival windows.
The Cost of Uncertainty
Customers clear their schedule, stay home, and wait, or step out for a quick errand and the crew arrives to an empty house.
A Frustrating First Impression
Some customers get a great experience and others fall through the cracks.
One Delay Affects the Entire Day
A crew waiting at one house creates a delay that pushes every subsequent job on the schedule back.
AUTOMATION IN MOTION
How It Works
When your GPS or field service system shares location data with Chatavise, Chatavise automatically generates a real-time tracking link and sends it to the customer via SMS the moment the crew departs for their home.
AUTOMATION IN MOTION
How It Works
When your GPS or field service system shares location data with Chatavise, Chatavise automatically generates a real-time tracking link and sends it to the customer via SMS the moment the crew departs for their home.
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Track real time on your phone without having to wonder what's happening.
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The tracking link stays active until the job is complete.
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The customer only sees the map when it's relevant
The message goes out automatically and the experience takes care of itself.
BETTER EXPERIENCE FROM START TO FINISH
5 Reasons This Feature Changes the Customer Experience and Your Operation
From reducing wait times and building trust to keeping crews moving, On-The-Way Tracking improves the moments that have the biggest impact on customer satisfaction and operational efficiency.
No More 4 to 6 Hour Windows
The shift in the customer's emotional state at the start of a job is not a small thing. It changes the entire tone of the service experience and makes a five-star review significantly more likely before the first piece of equipment comes off the truck.
A Crew That Waits Is a Schedule That Suffers
On a day with 8 or 10 jobs, one 20-minute wait can create a chain reaction that affects every customer for the rest of the day. On-The-Way Tracking keeps customers informed and on-site so your crews keep moving and your schedule stays intact from the first job to the last.
A Face Before the Door Opens
For home service businesses where the quality of the in-home experience directly drives reviews and referrals, starting that experience on a foundation of trust rather than uncertainty is a competitive advantage worth having.
One Consistent Communication Thread
Communication continuity is something most home service businesses have never experienced before using Chatavise. And once customers experience it, it becomes part of what they remember and talk about when they tell neighbors who to call.
Works With Any GPS or Field Service System
Chatavise does not provide GPS hardware. You keep whatever tracking system you already use for your fleet. If your existing GPS or field service system can share location data with Chatavise, Chatavise handles everything else automatically.
USE THE SYSTEMS YOU ALREADY HAVE
No New Hardware. No New Process. Just a Better Customer Experience.
Everything you need to make On-The-Way Tracking work is likely already in place. Your GPS system tracks your fleet. Your field service system manages your jobs. Chatavise connects the two and handles the customer communication automatically.
If your system shares location data Chatavise takes it from there and your customers get an experience that most home service businesses in your market are not delivering.
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No developer needed.
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No new hardware required.
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No additional process for your office team.
If your system shares location data Chatavise takes it from there and your customers get an experience that most home service businesses in your market are not delivering.
MORE WAYS TO GROW
Check Out Related Features
Discover additional tools designed to help field service businesses streamline operations, improve customer experience, and drive growth.
Workflows
Before the tracking message goes out, a workflow can send an appointment confirmation and a day-before reminder. After the job is complete, a workflow sends the survey and review request. Every message in the right sequence, automatically.
Consolidated Inbox
If a customer replies to the tracking message with a question or a request, that reply flows directly into your Consolidated Inbox alongside every other customer conversation. Your office team sees it immediately and can respond without switching between tools or checking a separate platform.
Give Your Customers the One Thing Most Home Service Businesses Still Won't.
Certainty, a precise arrival time, a live map, that level of professionalism and transparency is still rare in the home service industry. The businesses that deliver it consistently stand out and the reviews they earn reflect it. Book a demo today and see how On-The-Way Tracking fits into the complete Chatavise communication experience.
